Refund Policy
Main return information
- Return period: 14 days from delivery
- Refund processing time: up to 14 business days after receipt
- Returns: Customer is responsible for return shipping costs and return label.
- No restocking fees
We want you to be happy with everything you buy from ICEFREE. If anything isn't quite right, our returns and exchanges policy ensures a smooth process.
Returns Period:
You have 14 days from delivery to initiate a return. Items must be in their original, unused condition, complete with tags and packaging.
How to make a return – Step by step
- Contact us : Send an email to Contact to request a return form and the return address.
- Prepare your items : Pack your items safely, preferably in the original packaging.
- Returns : Use a trackable shipping method to send the package. Please retain your tracking information until we confirm receipt.
- Refund or Exchange : After we receive and inspect your items, we will process your refund.
Refund processing time:
Refunds are processed within a maximum of 14 business days after we receive your return. Once approved, we'll send you a confirmation email and the refund will be credited to your original payment method.
Return Shipping Costs:
Customers are responsible for return shipping costs. We recommend using a reliable, traceable shipping method to ensure safe delivery of your items.
Non-returnable items
must be returned in their original, unused condition. Products showing signs of use, wear, or damage are not eligible for return. If you're unsure if your item is eligible, please feel free to contact us via Contact Us. for more information.
Exchanges:
Unfortunately, we do not accept exchanges. However, you can always return your order within 14 days and place a new order for the desired product.
Received damaged or incorrect items?
If your item arrives damaged or you received the wrong product, please email us at Contact. With a photo and a description of the problem. We'll resolve it as quickly as possible. Contact us!
Shop Name: ICEFREE
Contact
Monday - Friday: 08:00 - 17:00
We will answer your messages within 24 hours on working days.